Complaint Form

Before you submit a complaint to the ministry

Make sure you first write a complaint letter to the business.

If you have questions about your rights under the Consumer Protection Act or other laws under the ministry, contact us at:

1-800-889-9768 or 416-326-8800
TTY 1-877-666-6545 or 416-229-6086

Submitting a complaint to the ministry

1) Fill in all the details in this complaint form.

2) We will review your complaint to see how we can help you. This includes checking if the business may have violated Ontario consumer protection laws and if there has been a pattern of complaints about the business. We also use the information you submit to help us look for consumer problems happening within a specific business sector.

3) We will assign a case number for your complaint and let you know what your next steps can be. You may be asked to send us copies of supporting documents such as your letter of complaint to the business, your contract, invoice, proof of payment, cancellation notices, etc.

1. Did you write a complaint letter to the business? (Required)

If you selected no: please review our steps before you submit a complaint. You must write to the business before the ministry can process your complaint.

2. Do you have supporting documents? (Required) (for example, your complaint letter to the business, your contract, invoice, proof of payment, cancellation notices etc.)


4. Contact details of the business or individual

8.  a)

9. Method of payment for goods or services

10. The agreement was formed by:

11. Your name and mailing address

12. Your contact information

14. Questions about who you are
The following questions are optional and are not required for filing a complaint. The information you may provide in this section will not be shared with the business or any other organisation. We are interested in learning more about how some businesses market to particular groups in the consumer marketplace.

Your answers will help us better protect consumers, and to create and improve consumer protection tools. This information will also help us make the complaint process barrier-free for consumers seeking help.

You cannot be identified through your answers to these questions.

Do you have any special needs or require any special accommodation that we should be aware of?

What is your age range?

Are you comfortable communicating in English (reading, writing and in-person or by phone)?

Have you immigrated to Ontario from outside of Canada within the last 5 years?

Are you on a fixed income or do you receive any form of income support? (e.g. Canada Pension, social assistance such as Ontario, Works, Ontario Disability Support Plan, welfare, etc.)


Important Notice

The personal information gathered on this form, and in any subsequent submissions you make is collected in compliance with section 38(2) of the Freedom of Information and Protection of Personal Privacy Act, R.S.O. 1990 F.31 and the Consumer Protection Act 2002, S.O. 2002 Chap.30, Schedule A, as amended.

Collection of this information also takes place under section 105 of the Consumer Protection Act. Section 105 provides that the Ministry may receive complaints regarding conduct that may be in contravention of the Consumer Protection Act or other legislation such as consumer protection legislation, and may make inquiries, gather information and attempt to mediate or resolve complaints as appropriate.

You will not be placed on any mailing lists. Any personal information you give us will only be used for the purposes of complaint mediation and/or investigation of the business practices of the business.

For more information about the collection of information, please contact the Director, Consumer Services, Analytics and Partnerships Branch, in writing at:

Ministry of Government and Consumer Services
Consumer Services, Analytics and Partnerships Branch
77 Wellesley Street West
Box 450
Toronto, ON  M7A 2J6

Or by telephone at 1-800-889-9768 or TTY 1-877-666-6545

By submitting this form you declare the information you provide to be true and correct. You are also consenting to the sharing of the information you submit, to the business in question, any government ministry (federal or provincial), agency, board or commission, any self-regulatory body or association and any law enforcement agency.