Complaint Form

Before You Submit a Complaint to the Ministry

Please take a moment to review the guide for submitting a complaint to the ministry. You should inform the business of your complaint by letter, email, or by phone before filing a complaint with us. We recommend doing so in writing.

If you have questions about your rights under the Consumer Protection Act or other laws administered by the ministry, please call Consumer Protection Ontario at:
Telephone: 1-800-889-9768 or 416-326-8800 / TTY:1-877-666-6545 or 416-229-6086

Please note that the complaint process can inform enforcement decisions, improve rules, and may result in your concerns being resolved. While this process may not result in a direct or immediate benefit to you, your complaint helps improve consumer protection.

Submitting a Complaint to the Ministry

  1. Please fill in all the details in this form. Mandatory fields are indicated by an asterisk (*) and must be completed in order to submit the complaint.
  2. We will let you know when we have received your complaint. If your submission indicates that a business may have contravened consumer protection laws administered by the ministry, and we determine that it is appropriate for our office to handle your complaint we will contact you regarding next steps. If your complaint is better addressed by another office, we may direct you to the appropriate entity.
  3. Notice of Collection of Personal Information - The collection of personal information on this form is necessary for the proper administration of the consumer protection laws administered by the Ministry of Government and Consumer Services and for law enforcement. The information will be used for the purposes of complaint handling and/or enforcement of consumer protection laws.

For more detail about the collection of information, please contact, in writing at: Manager, Marketplace Intelligence and Consumer Services, Ministry of Government and Consumer Services, Consumer Services Operations Division, PO Box 450, Toronto ON M7A 2J6, or by telephone at 1-800-889-9768 or TTY 1-877-666-6545

(leave blank if you have not filed a complaint with the ministry)

Your Information

1. Your Name and Mailing Address
2. Your Contact Information
Provide at least one of the following: Main phone, Mobile phone or Work phone, as well as an Email address.*

Information for the Business You Are Complaining About

3. Contact Details of the Business. Please include at least one way we can contact the business.

If you have a complaint about more than one business, please fill out a separate complaint form for each business.
Please provide at least one of the following: Main number, Other phone, Email address.*

Include only one website in this field. If there are multiple websites for the business above, please provide those details in question 9 below.
Contact information of the person you were dealing with at the business.

Information About Your Complaint

4. Have you informed the business of your concerns? *    
7. Method of payment
8. How was the transaction carried out? (If relevant to your case)
9. What is your complaint about? (Max. 500 words) *
10. Have you taken legal action against the business?    

Supporting Documents for Your Complaint

12. Please attach supporting documents (These are needed to process your complaint)
Provide electronic versions of all documents you have to support your complaint. This includes:
  • A copy of the letter you have written complaining to the business, collection agency, credit reporting agency, debt settlement company, payday lender, or bailiff. Also include any response they have sent back to you.
  • Your contract including terms and conditions or any other related agreements (if applicable).
  • Copies of invoices, records of payments made, logs of calls from a collection agency, consumer reports or any documentation relating to the original debt relevant to your complaint.

For the protection of your privacy and security of your information, do not submit any payment card information relating to credit cards or debit cards, banking information such as account numbers, or any other personal information such as Social Insurance Number, driver's licence number, Ontario Health Insurance Plan (OHIP) number, medical records or passport information to the ministry.

Do not submit copies of payment cards or identification documents as described above. If you are submitting statements, receipts or any other documents that include such personal information, please make copies of such documents and make sure credit or debit card or bank account numbers have been deleted or blacked out on those copies. Keep the originals and do not alter them.

Do not send us products that you have purchased, as they will not be returned.

Documents must be submitted in JPEG, Word, Excel or PDF formats.

Total attachments must not exceed more than 10 MB (megabytes) in size.

If you have additional documents that support your complaint but cannot be uploaded within these limits, please email the additional documents to consumer@ontario.ca after submitting this form. To ensure your complaint gets processed properly, when sending additional documentation, include your file number and ensure that the email is not greater than 10 MB total. File names of the attachments, including extension, cannot be longer than 30 characters and should not include special characters (e.g., $ or %). If you are submitting the complaint form by mail, attachments should be included along with the complaint form.

We will review all documents provided to process the complaint.

Add a file

Select a file to upload


How Did You Hear About Us?

 

Tell Us About Yourself (Demographic Questions)

(If you are completing this form on behalf of a business, please skip this section.)
The following are optional demographic questions. Demographic information is necessary for the ministry to identify trends and concerns with respect to how businesses interact with particular groups of consumers. This helps us develop effective laws and policies including with respect to enhancing consumer education and conducting risk-based enforcement of our consumer protection laws. Data collected will only be used or disclosed in aggregate, meaning that you will not be identified, and that answers to these questions will not be shared with the business.
1. Do you have any special needs or require any special accommodation?
2. What is your age range?

4. Did you move to Ontario from outside of Canada within the last 5 years?
5. What is your approximate annual household income?
 

Important Notice

Notice of Disclosure of Personal Information and Consent

Please note the complaint form and any attachments (excluding demographic information) may be shared with the business for the purpose of complaint handling or enforcement. Your personal information will not be sold or shared for commercial purposes by the ministry.

Do you consent to sharing your personal information for this purpose? *

Your complaint may be shared with a law enforcement agency in Canada, such as another ministry (federal or provincial), an administrative authority or other regulatory entity in aid of an investigation.

Do you consent to sharing your personal information for this purpose? *

In some cases, we may determine that another government ministry (federal or provincial), administrative authority or any other regulatory entity is either better suited to, or may also, deal with the substance of your complaint. Do you consent to sharing your personal information with another entity that we determine to be suitable to consider your complaint? *
 

Submission in progress

Do not hit the back button or close your browser. Doing so may result in your submission being lost.