1-800-889-9768 or 416-326-8800
TTY 1-877-666-6545 or 416-229-6086
Submitting a complaint to the ministry
1) Fill in all the details in this complaint form.
2) We will review your complaint to see how we can help you. This includes checking if the business
may have violated Ontario consumer protection laws and if there has been a pattern of complaints
about the business. We also use the information you submit to help us look for consumer problems
happening within a specific business sector.
3) We will assign a case number for your complaint and let you know what your next steps can be.
You may be asked to send us copies of supporting documents such as your letter of complaint
to the business, your contract, invoice, proof of payment, cancellation notices, etc.